UGA Employee Portal

Indigex

IT Help Desk

816.286.2402

Calling is the fastest way to get help

Hours of Operation

Mon – Friday  7AM – 5PM

After-hours support rates apply — only call after hours if there is an emergency.

Other options

Email support  |  Log a ticket / Chat  |  Save contact

Building Maintenance

Asset Management Group

816-499-0439

Call or text the office

Our contact

Hannah Vaughn hvaughn@assetmgmtgrp.com Save contact

Login

uPortal360 The agent portal. Merchants originate accounts at the point of sale here, and agents work consumer accounts in servicing.
Omega RMS

Login

Omega Portal The Omega RMS agent portal.
Salesforce Our CRM to manage Merchants and our database to support UAS and Omega consumer accounts. Login using SSO.
LiveVox Cloud dialer and contact-center telephony. Agent login for inbound and outbound consumer calling.
GoTo Phone
GoTo Phone Our business phone system for internal and direct-line calls, voicemail and messaging. Replaced RingCentral.
Microsoft 365 Email, Teams, Outlook calendar, SharePoint and Office apps. Sign in with your @ugafinance.com account.
Rippling HR system of record — pay stubs, benefits, PTO requests, time tracking, org chart and personal info.
UAS Policies & Procedures The current policy and procedure library, plus company forms. Check here before escalating a process question.

Knowledge

uPortal360 Knowledge How-to articles and reference material for using uPortal360 — the merchant- and agent-facing knowledge base.
UAS Consumer FAQ

UAS Consumer FAQ

UAS Consumer FAQ The public help site for consumers — payments, AutoPay, statements, promotional offers and sign-in. Has an AI assistant that answers account questions on the spot.
Document360 Author login for the knowledge bases. Use this if you write or edit documentation, not just to read it.
ACA International Industry association for the accounts receivable and collections industry. Compliance guidance, training and certification.

Report a Bug
Request New Feature

Bug / Feature Request Report a defect in our systems or suggest an improvement. For something blocking you right now, call the IT Help Desk instead.